Refund policy
At Good Man, every product is produced, handled and dispatched with care.
Because our supplements are ingestible and manufactured under strict hygiene standards, we are unable to accept returns or exchanges once an order has been delivered.
This policy protects the integrity and safety of every customer.
We appreciate your understanding.
If There Is an Issue With Your Order
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at:
Kindly include:
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Your order number
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Clear photographs of the product and packaging
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A brief explanation of the issue
We will review the matter promptly and, where appropriate, arrange a replacement or refund.
We are committed to resolving genuine concerns with fairness and professionalism.
Order Cancellations
If you need to amend or cancel your order, please contact us as soon as possible.
Orders that have not yet been dispatched may be cancelled.
Once dispatched, we are unable to guarantee cancellation.
Change of Mind
For health, safety and quality assurance reasons, we are unable to accept returns for change-of-mind purchases, including unopened items.
As our products are consumable, they cannot be restocked once shipped.
We encourage customers to review product details carefully before placing an order. If you have questions prior to purchasing, we are always happy to assist.
EU & Consumer Regulations
Under applicable consumer regulations, the right to cancel does not apply to sealed goods suitable for health protection or hygiene purposes once opened.
Refund Processing
Where a refund is approved due to a verified issue, it will be processed to the original payment method within 5–10 business days.
Bank processing times may vary.
Contact
For any order-related enquiries, please contact:
We aim to respond promptly and thoughtfully.
